General FAQs

All quotes we provide include freight, clearly itemised so you know what you're paying for, no hidden fees or last minute delivery costs.

No. We cover all pre-press and set-up fees internally. We can quote large graphic projects on request.

We have the solution! With over 2500 square metres of storage area we can securely store your bulk product for you at no extra cost.

Certainly. We offer data processing, overprinting, insertion and post lodgement services for any mailing requirement.

Each job is assessed on an individual basis and your account manager can give you an accurate ETA at time of order. Our usual order turnaround time is 5-7 working days.

Yes, we have graphic design staff on-site who can help you create your design.

Minimum order quantities vary depending on the product. For example, plain coffee bags are in boxes of 500, while carbon copy books have a MOQ of 10. If you are unsure, check with your account manager who can confirm the MOQ.

We're happy to provide samples for most products, but there are some exceptions. For print jobs that require print plates (like foiling) we don't offer physical samples as it's not cost-effective. However we're happy to send examples of similar jobs we've completed so you can see the quality and finish.

For larger print runs, like booklets, we can provide a hard copy sample for approval before commencing production.

If you're unsure, check with your account manager and they will let you know if a sample is possible for your job.

If you already have an account with us, you can order through our online portal, which gives you access to your specific products. For stock items like stationery books and paper, you can order directly through our online store. Otherwise, you can always place an order through your account manager who is always happy to assist.

We accept print-ready files in the following formats: AI, EPS, PSD, TIFF, and high-resolution JPEG. Please ensure all fonts are embedded or outlined and images are embedded.

For best results, artwork should be at least 300DPI at actual print size. Low-resolution images may appear blurry or pixelated when printed.

Yes, please include 3mm bleed on all sides to avoid white edges after trimming. Keep important elements at least 5mm from the edge of the finished size (safe zone).

All files should be in CMYK colour mode for accurate colour reproduction. RGB files may appear different when printed.

Yes, we offer a free basic file check for size, bleed and resolution. If we notice any issues, we'll let you know before printing.

Yes. Please export your design as a PDF for print with bleed and crop marks enabled, and make sure the resolution is set to high and colour is on CMYK not RGB.